Work & Careers

Should Employers Offer Flexible Hours

The question
Some people believe that all employers should be required to offer flexible working hours to their staff. Others feel this would harm businesses. Discuss both views and give your own opinion.

Band 9 model answer

The question of whether flexible scheduling should be a universal right or a discretionary perk has gained urgency as work and home life increasingly overlap. Both camps raise valid points, which I examine before offering my own position.

Supporters of mandatory flexibility argue that it transforms employees' quality of life. By choosing when they start and finish, parents can manage the school run, carers can attend appointments and individuals can work at the times they feel most productive. Such autonomy tends to reduce stress, lower absenteeism and strengthen loyalty, meaning that staff are far more likely to repay the trust extended to them with greater commitment and effort. From this perspective, flexibility benefits worker and employer alike.

Critics, however, warn that compelling every business to comply could cause real harm. Some operations, such as factories, hospitals and shops, depend on staff being present at fixed times, and scattered schedules may disrupt teamwork or leave customers unserved. Small firms in particular may lack the resources to coordinate complex arrangements, and a blanket legal requirement could impose costs they cannot absorb. Flexibility, in short, is not equally feasible everywhere.

Weighing these arguments, I believe employers should be strongly encouraged, but not universally forced, to offer flexible hours. Where the nature of the work permits, flexibility brings clear mutual gains and ought to be the default. Yet a rigid law ignoring the realities of certain industries would do more harm than good. The sensible middle course is to require employers to consider flexible requests seriously and in good faith, granting them wherever practical, thereby balancing the genuine needs of staff against the legitimate operational demands of the business.

Examiner’s notes

Power words for this topic

discretionary
left to individual choice rather than required
In a sentenceFlexibility is often a discretionary perk.
absenteeism
frequent absence from work
In a sentenceFlexible hours reduce absenteeism.
feasible
possible to do easily
In a sentenceFlexibility is not feasible in every job.
blanket
applying to all cases without exception
In a sentenceA blanket rule ignores industry differences.